Privacy Policy - ANT AI Platform

1. Introduction

ANT AI ("we", "our", "us", "the Platform") is committed to protecting your privacy and personal information. This Privacy Policy describes how we collect, use, store, and protect your information when you use the ANT AI Platform, including our Facebook/Meta integration features.

This policy complies with Facebook Platform Terms and Meta's data protection requirements for applications that access Facebook Platform Data.

2. Information We Collect

2.1 Personal Information

Name and contact information
Email address
Phone number
Company/organization information
IP address and browser information

2.2 Facebook/Meta Platform Data

When you connect your Facebook account or use our Facebook integration features, we may collect the following data with your explicit consent:

Facebook Page information (pages_show_list permission)
Page metadata and settings (pages_manage_metadata permission)
Messages from Facebook Pages (pages_messaging permission)
Facebook user profile information (with consent)
Facebook Page insights and analytics data

2.3 Usage Information

Chatbot conversation data
Platform activity history
Device and browser information
Analytics and usage statistics
Customer service interactions

3. How We Use Your Information

We use the collected information for the following purposes:

Provide and improve ANT AI Platform services
Process and respond to customer requests
Analyze and optimize chatbot performance
Send important service notifications
Comply with legal obligations
Protect user rights and safety
Manage Facebook Page integration and messaging
Provide customer support and technical assistance
Generate analytics and insights for service improvement

Facebook/Meta Data Usage

Facebook Platform Data is used exclusively to provide our chatbot and messaging services. We do not use this data for advertising or share it with third parties without your explicit consent, except as required by law or to provide our services.

4. Information Sharing

We do not sell, rent, or share your personal information with third parties, except in the following circumstances:

With your explicit consent
To provide services as requested by you
When required by law or legal authorities
To protect the rights, property, or safety of ANT AI
In case of merger, acquisition, or asset transfer
With service providers who assist in our operations (under strict confidentiality agreements)

Facebook/Meta Data Sharing

Facebook Platform Data is never shared with third parties except as necessary to provide our services or as required by law. We maintain strict data protection standards in compliance with Meta's Platform Terms.

5. Data Security

We implement advanced security measures to protect your information:

Data encryption during transmission and storage
HTTPS protocol for all connections
Strict access controls and authentication
Regular security monitoring and threat detection
Employee training on data security
Regular security audits and assessments
Secure data centers with physical security measures
Regular backup and disaster recovery procedures

Facebook/Meta Data Security

All Facebook Platform Data is handled with the highest security standards, including encryption at rest and in transit, and is stored in secure, access-controlled environments.

6. Your Rights

You have the following rights regarding your personal information:

Right to access and view your personal information
Right to edit and update your information
Right to delete your personal information
Right to withdraw consent
Right to data portability
Right to lodge a complaint with supervisory authorities
Right to restrict processing of your data
Right to object to processing

Facebook/Meta Data Rights

You can revoke access to your Facebook data at any time through your Facebook account settings. We will immediately stop accessing your Facebook data upon revocation.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Remember user preferences and settings
Improve user experience and platform functionality
Analyze traffic and usage patterns
Provide personalized content and services
Maintain user sessions and authentication
Ensure platform security and prevent fraud

You can manage cookies through your browser settings. However, disabling certain cookies may affect platform functionality.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. When no longer needed, we will delete or anonymize this information.

Account information: Retained while your account is active
Facebook Platform Data: Retained only as long as necessary for service provision
Chatbot conversations: Retained for service improvement and customer support
Analytics data: Retained in aggregated, anonymized form
Legal compliance: Retained as required by applicable laws

9. Policy Updates

We may update this Privacy Policy from time to time. When we make significant changes, we will notify you via email or platform notification. Continued use of our services after updates constitutes acceptance of the new policy.

We will always maintain compliance with Facebook Platform Terms and Meta's data protection requirements when making policy updates.

10. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: [email protected]

Address: P305, SBI Building, Street No. 3, QTSC Area, Trung Mỹ Tây Ward, Ho Chi Minh City, Vietnam

Phone: (+84) 982 686 561

Website: https://antkinggroup.com

Facebook/Meta Compliance

For questions specifically related to Facebook/Meta data usage or to report compliance issues, please contact us at [email protected] with "Facebook Data" in the subject line.